Thank you for shopping online and please note the following:

1. We will call you to confirm the order by phone or WhatsApp or email within 1 day from the order date. 
 

 

2. Delivery Arrangement

2.1. If you select Delivery Service, goods will be delivered within 3-4 working days (except Hong Kong Outlying Islands) from the order date, final delivery date is subjected to actual situation.

 

2.2. Delivery service to the place where it has no direct accessible, addresses where goods delivery has to go through the balcony, and other select areas – please contact us for further details.

 

2.3. For buildings without lift or where product(s) can only access through staircases, there will be additional delivery charge of HKD$50 per floor, up to 8 floors.

2.4. If you would like to amend the order, your delivery will be rescheduled.

 

2.5 Assembly service must be used together with the delivery services and must be carried out at same address as the delivery address for the order. 

 

2.6. Delivery service may be delayed or suspended on days of bad weather conditions, serious flooding or blocked or closed roads. You will be contacted within 24 hours via SMS/phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.

 

2.7. Outlying Islands means: Lantau Island (areas accessible by the Tung Chung Road south of Shek Mun Kap Road on Lantau), Lamma Island, Cheung Chau and Peng Chau.

 

2.8. If the delivery address is a ferry terminal, you must arrange your own drop off/pick up arrangement.

 

2.9. There will be no refund of delivery fee for unsuccessful delivery due to an unattended recipient address upon arrival of goods at the scheduled time. Should delivery be rescheduled in such circumstance, re-delivery charges must be paid.

 

 

3. Store pick-up 

3.1. Online order can be picked up at ITO FUTON shop in Wanchai. 

 

3.2  Online order has to be collected within 6 months. Any un-collected order will be forfeited if it not collected within 6 months. 

 

 
4. NON RETURN & NON REFUNDABLE 

4.1. Once online order is confirmed, goods are NON REFUND and NON RETURNABLE, it is POSSIBLE to change the order, the newly selected order amount should be equal or more than the original order invoice amount. 

 

You are required to visit our shop for any change of order arrangement within 2 days after online order made. Exchange can only be done in one time. 

 

For better arrangement, please kindly contact us at 2845 1138 or WhatsApp 9344 2691 in advance. 

 

ITO FUTON reserves the right to amend or update this Terms of Conditions. For any other enquiry, please contact us at sales@itofuton.com.